Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCRD405A Mapping and Delivery Guide
Manage overdue customer accounts
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCRD405A - Manage overdue customer accounts |
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Description | This unit describes the performance outcomes, skills and knowledge required to correctly initiate and complete the management of customer accounts which have outstanding payments.This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit may be adapted to meet a range of debt recovery and debt management job roles. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customers requiring collection activity |
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Element: Establish contact with customer and attempt to resolve outstanding payment matters |
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Element: Negotiate resolution of outstanding payments |
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Element: Agreement is monitored to ensure adherence |
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